Customer Contacts

Just Getting Started with Rail?

New to Union Pacific Railroad? Learn more about our shipment solutions and Request a Price.

Connect with Customer Care & Support

Carload (Bulk & Industrial)
800-272-8777		 Premium (Domestic, International Intermodal & Automotive)
800-877-5123
Unit Train
800-877-0253		 International Customer Care & Support (Mexico Intermodal)
800-877-0531
Dimensional Shipments
800-544-0541		 Diversions & Embargoes
800-243-0890

Connect with eBusiness for Online MyUPRR.com Support

General Waybill Support
24-Hour Support

  • 800-272-8777
  • Create a case (user ID and password required) for assistance. 

Waybill Errors, Waybill Patterns, User ID Assistance, Website Training & Support
Monday – Friday 7:00 am - 6:00 pm CT

  • 800-872-1045
  • Create a case (user ID and password required) for assistance.

Connect with Your Sales Representative for Price & Contract Assistance

Connect with Accounting & Freight Billing for Payment Assistance

Account on the Web/Invoice/Payment/Dispute
877-712-4687

ACH Credit Payment
402-544-7887

Credit Applications/Letters of Credit
Email: creditgroup@up.com

Customer Overcharge Claims
Please dispute freight bills online through our Account on the Web (AOW) option. If you have any questions regarding AOW or require access, please contact our AOW Team Support Desk at 877-712-4687 or view the AOW reference guide.

EDI Freight Bill/Payment
877-712-4687 (ask for EDI Support)

Miscellaneous Contacts